Canary Wharf - part of the London Borough of Tower Hamlets

Currently developing ACOLNET XML Gateway technology to integrate planning and building control information from ACOLAID with the Council's corporate CRM system (Siebel), Tower Hamlets covers London’s docklands and deals with many large and complex developments.

ACOLAID systems in planning, building control and land charges share information via a common LLPG. ACOLAID is integrated with ArcView GIS.

Customer Relationship Management

In recent years, many local government authorities have invested heavily in re-evaluating and restructuring their approaches to customer services. We believe that in the current climate of innovation, several equally viable models of customer relationship management will emerge in the public sector.

We are responding to this trend with a flexible range of CRM solutions, including:

Centralised call centre software
Centralised departmental call handling
Total integration with GIS and document management
XML content streams for third party systems
Web software for online forms

For more information contact Neil Chinnery, Integration Consultant.