Key features ___________________
Increased efficiency
LLC1 and Con29 search processing
Dynamic spatial searching
Personal searches
Full NLIS level 3 compliance
Search turnaround times reduced with ACOLAID Land Charges
Surrey Heath was reaping the benefits of its investment in ACOLAID Land Charges just two weeks after the implementation of the system: no land charges searches were outstanding and search turnaround times were now being measured in hours rather than days. The use of spatial data automated the land charges process, and helped Surrey Heath achieve high levels of efficiency and performance.
The success the council has enjoyed with the system cannot be attributed to the functionaliy of the software alone. Performing business functions using spatially captured data effectively and accumulating the benefits of doing so are dependent on high quality data. Poor quality data or inadequate business procedures for feeding through data from other departments impacts negatively on service levels. The council ensured data providers bought into the importance of maintaining data of a high standard.
ACOLAID for Land Charges
This spatially based system enables the registration of charges and the coordination of CON 29 replies from other departments within the authority.
The high degree of integration ACOLAID for Land Charges offers with GIS and other systems allows easy access to information collected by other departments, thereby reducing turn-around times in Land Charges departments. This integrated approach eliminates duplication of data entry allowing efficiency savings to be achieved.
ACOLAID eases the transition from manual to electronic working
Dynamic spatial searching
ACOLAID incorporates spatial searching using the GIS. New searches can be created either within the system or directly from the map and a list of results returned. These can be used to answer the CON29 questions and populate the LLC1 schedule automatically. Plantech Land Charges projects allow the GIS to be introduced at any stage, adopting a phased approach where appropriate.
Increased efficiency
Efficiency is at the heart of ACOLAID Land Charges. Information collected automatically from other systems enables searches to be checked more quickly before they are issued. This 'assisted automation' has speeded up the search processing significantly with turnaround times potentially being measured in hours rather than days.
NLIS Level 3 compliance
ACOLAID Land Charges can link to NLIS at level 3 to receive searches submitted on-line and return the results to the searcher electronically. Users can even benefit from the NLIS level 3 software without necessarily having a completely electronic Register, as the product allows users to specify whether searches are returned fully electronically, manually or a combination of the two.
Electronic Register
For authorities not wishing to use GIS, ACOLAID for Land Charges features an electronic Register, which allows details of all types of charges to be recorded against individual properties. Further tools allow registrations to be added, modified or deleted in bulk. The system is designed to work even if a major data capture exercise has not been carried out, or has been only partly achieved.
Personal searches
Personal Search pages can be provided to allow members of the public to search the Register electronically, significantly reducing interruption to LC departments, increasing efficiencies and limiting access to agreed data sets within the context of a reception area or one-stop shop.
For more information contact Jenny Barrett, Land Charges Product Manager.